Enhancing Service Efficiency & Customer Retention
TG Consulting supports automotive and service-driven businesses in optimizing their after-sales processes, increasing customer retention, and enhancing service profitability. Our team works closely with dealer service networks to audit operations, monitor KPIs, and coach staff on delivering consistently high service standards.
By combining deep domain knowledge with real-time tracking tools and customer feedback loops, we help brands build trust and loyalty at every service touchpoint.
Dealer Service Process Audit
Evaluate end-to-end after-sales operations
Warranty & Package Monitoring
Track service plans, RSA, and warranties
KPI Coaching & Review
Coach teams to meet service benchmarks
Customer Feedback Integration
Embed CX data into service workflows
3 Simple Steps to Process
01
Service Process Evaluation
02
CX Feedback & KPI Design
03
Coaching & Real-Time Oversight
Customer Benefits​
- Improved service turnaround time and compliance
- Better package and warranty conversion rates
- Trained service teams aligned with SOPs
- Customer satisfaction monitored and enhanced
- Reduced operational leakage and pricing inconsistency
Industries we work in
Download
-
Our Brochures Download
